Hoover Pavilion Garage Carpool Program

1. Download the Stanford Medicine Parking app from the Apple App Store or Google Play Store

Alternatively, you may visit: https://stanfordmedicinetransportation.org/parkingapp

2. Open the app and select “Sign-up” to create a new account

When asked if you are a Stanford Medicine Employee, select “Yes”

3. Once the account registration form within the parking app is completed, you will be prompted to enter a confirmation code sent to you by text or email

Within 24-48 hours you will receive a confirmation email that your account has been approved

Go to the Carpool Program Sign-up Form

• To sign up, enter the work email addresses of your carpool partners
• In the form, there will be a question asking if you would like to consider being matched with additional carpool partners
• Once the carpool sign up form is submitted, Transportation Services will send a confirmation email within 24-48 hours

1. Open the Stanford Medicine Parking App or use the website to login using your Stanford email address and password

2. The first time you log in, you will be asked to set up your location permissions. A pop-up will appear on your screen:

• The carpool program requires your location to open the garage gates and to verify your carpool group
• On iPhones, you will see a pop-up requesting Bluetooth permissions. Please select “Allow”
• Each member of your carpool group should have Bluetooth permissions allowed

3. Next, you will see a screen showing your parking permit options

• It will default to the current date until 4 PM the same
• Starting at 4 PM, you can book for the following

4. Select “Find Parking”

5. Select the arrow with the parking permit price that is pointing to the 500 Pasteur Staff Garage. Then select “Book Now” at the bottom of the screen
6. A tab will show up displaying the details of the parking permit
7. Select “Carpooling Group” to identify who you will be carpooling with

• You will see the list of everyone who is in your
• Starting at 4 PM, you can book for the following carpooling group
• Select each person you will be carpooling with that
• If you add 1 person from your carpooling group, your parking will be $2 (75% off the daily parking permit price)
• If you add 2 or more people, your price will be free

8. To add payment information, select “Tap to add credit card"

• If you need to update your payment method, please delete the old payment information before attempting to add a new one

9. Once steps 1-8 are completed, select "Book Parking" to
confirm your reservation

10. After you have confirmed, you will be able to view your
reservation on the “Reservations” tab in the app

1. Ensure all riders have Bluetooth enabled on their devices. Bluetooth is used to verify that your carpool group is in the vehicle together.

2. When you arrive at the parking garage with your carpool group, pull up to the entry gate and the gate should open automatically.

3. If the gate does not open:

• Open the Stanford Medicine Parking app
• Select "Reservations" at the bottom to view your reservation
• Enlarge the QR code by selecting it
• Scan the QR code at the entry machine to open the gate

1. Within 5 minutes of entering the garage, each rider’s status should automatically change to “Scanned”. This means that the carpooler is verified

Select the refresh button on the top right-hand corner if a rider's status does not change to "Scanned"

2. If riders are not automatically scanned within 4 minutes (there is a visible timer in the "Reservations" tab), each rider should enlarge their QR code and the driver must select "Scan Riders" to manually scan each rider's QR Code

3. All riders must be verified (scanned) within 5 minutes to receive the discounted carpool parking price

If any of the riders are not scanned, the parking permit will revert to the full price or to the price for the number of riders who are scanned

If the gate does not open, scan the QR code from your reservation again at the exit machine.

• If you have trouble exiting, push the intercom button on the machine or call 650.736.8000
• Please note, if you scanned your QR code upon entry, you must scan your QR code to exit